物流政策

This Shipping Policy governs the shipping, delivery, and logistics terms for all orders placed with Joyce Jewelry shop. By placing an order on our website, you agree to the terms stated below.

1. Order Processing Time

All orders are processed and verified within 24 business hours after payment confirmation. Order processing includes payment verification, inventory checking, quality inspection, packaging, and logistics arrangement. Orders placed on weekends, public holidays, or during promotional peak periods will be processed on the next business day. We reserve the right to cancel or suspend order processing if abnormal payment, invalid information, or inventory discrepancy is detected.

2. Shipping & Dispatch Time

We ship all eligible orders within 1–3 business days after successful order processing and payment clearance. The shipping time does not include weekends, holidays, or unexpected logistics delays. Once your package is dispatched, you will receive a confirmation email containing your tracking number and delivery instructions.

3. Shipping Fee & Free Shipping Threshold

We offer a clear flat-rate shipping rule for all regions we serve:
  • Free Shipping: Orders with a subtotal of $49.90 or above qualify for free standard shipping.
  • Flat Shipping Rate: Orders with a subtotal below $49.90 will be charged a fixed shipping fee of $8.00 USD.
Shipping fees are automatically calculated and displayed at checkout. Promotional discounts, coupon codes, or bundle offers do not affect the free shipping threshold calculation, which is based on the final product subtotal before tax.

4. Estimated Delivery Time

Estimated delivery times vary by destination:
  • United States / Canada: 7–15 business days
  • European Union Countries: 8–18 business days
  • Other international regions: 10–25 business days
All delivery times areestimated and not guaranteed. Delivery delays may occur due to customs clearance, peak shipping seasons, weather conditions, carrier operational issues, or other circumstances beyond our control.

5. Delivery Delays

Joyce Jewelry shop is not responsible for shipping delays caused by third-party carriers, customs holds, incorrect customer shipping information, natural disasters, public health emergencies, or any force majeure events.
If your tracking status stops updating for more than 10 business days, or your package is significantly overdue, please contact us at mouluekong@gmail.com with your order number. We will assist you in tracking the package or arranging further solutions accordingly.

6. Package Abnormalities & Logistics Issues

6.1 Lost Packages

If your package is confirmed lost by the logistics carrier after official investigation, you may choose between afull refund or a free reshipment of your order. Lost package claims must be submitted within 30 days after the estimated delivery date.

6.2 Damaged or Defective Packages

Please inspect your package immediately upon receipt. If your items arrive broken, damaged, defective, or incomplete, please contact us within 48 hours of delivery with photos or videos of the outer package and damaged products. We will arrange a replacement, partial refund, or full refund based on the actual situation.

6.3 Incorrect Delivery & Wrong Items

If you receive incorrect items or your package is delivered to the wrong address due to our packing error, we will take full responsibility and provide reshipment or refund solutions free of charge.

6.4 Failed Delivery & Unclaimed Packages

Delivery failures caused by incorrect recipient address, invalid phone number, recipient refusal, or unclaimed packages held by the carrier for an extended period will be the customer’s responsibility. Return shipping fees and reshipping fees will be borne by the customer if a reshipment is needed.

7. Tracking Information

Once your order is shipped, a valid tracking number will be sent to your registered email address. You can monitor your package status through the official carrier tracking website. Tracking updates may take 24–48 hours to refresh after dispatch.

8. Customs, Duties & Taxes

All international shipments may be subject to import taxes, customs duties, clearance fees, or local tariffs imposed by the destination country. These additional fees are the buyer’s responsibility. Joyce Jewelry shop does not cover or reimburse any customs charges, import fees, or related penalties.
We cannot guarantee customs clearance speed or policy changes of destination countries, which may cause delivery delays.

9. Shipping Restrictions

We reserve the right to restrict or suspend shipping to certain countries, regions, or territories due to local policy restrictions, shipping carrier suspension, or international logistics limitations.

10. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately after being posted on this page. Your continued use of our website and placing orders after updates constitute your acceptance of the revised policy.

11. Contact Us

If you have any questions regarding shipping time, shipping fees, package tracking, delays, or abnormal logistics issues, please contact our customer service team at: mouluekong@gmail.com